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ShopDepend is powered by Independence Australia. Depend have partnered with Independence Australia to provide consumers with access to our range of incontinence products from the Depend and Poise range as they are leaders in the provision of specifically tailored services and products that support and empower people to regain, retain and extend their independence. Their primary focus is Community Solutions which is supported by their commercial business.

For ShopDepend enquiries concerning ordering, delivery or returns, please contact the Independence Australia Customer Service Team via the Email Us Form on this page.

You can also call the Independence Australia customer service team on
1300 788 855 or email on

If you have any comment or questions about any Depend® product, please contact our Kimberly-Clark Consumer Engagement Team. By phone or by using the Depend Online Form.

Our team of service staff are available to take your calls between the hours of 8AM - 4PM Australian EST, Monday to Friday.
Please call toll-free:
  • Australia - 1800 028 334.
Calls to "1800" numbers from landlines are free. Calls from mobiles may be timed and charged at a higher rate. If in doubt, please check with your operator. We are eager to receive your comments and answer any questions about our company or our products.

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